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Motorcycle Enthusiast - Maryville
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ENTHUSIAST
Summary
Description
Enhance the guest’s overall experience and provide excellent
customer service by greeting and interacting with customers; provide superior
customer service by maintaining guest common areas; demonstrating knowledge of
the families, models and types of motorcycles available; share knowledge of
parts and accessories available for customizing; conduct VIP tours to guests;
and provide tests rides for customers.
Key
Result Areas
• Sales Department Operations
• Customer Service
Essential
Duties and Responsibilities
1) Sales Department Operations
• Follow proper
turnover procedures.
• Move
motorcycles around to specific areas as instructed.
• Maintain
cleanliness of motorcycles on sales floor and keep neatly arranged.
• Be knowledgeable
of the families, models and types of motorcycles.
2) Customer Service
• Greet customers immediately, in
a courteous and friendly manner.
• Maintain
cleanliness of common areas including lounge, restrooms, other gathering areas.
• Perform VIP
tours.
• Conduct test
rides.
• Handle customer complaints
reasonably, showing empathy and a positive attitude, and demonstrate our
commitment to “Make Things Right”.
Secondary
Duties and Responsibilities
1) Sales Department Operations
• Maintain alignment and organization
of motorcycles on sales floor.
• Following the proper rotation,
ensure bikes are plugged in to trickle chargers at closing and unplugged before
store opens.
2) Customer Service
• Provide superior customer
service to both internal and external customers.
• Sell
additional services by pointing out availability of parts and accessories.
• Escort
customers to different departments as necessary.
• Spend the
necessary time needed with each customer.
• Assist with
directions to area attractions and destinations.
• Prepare for
customer appointments before customer arrives.
3) Other Duties
• As assigned
Supervisory
Responsibilities
• No Supervisory Responsibilities
Commitments
• Treat all employees and
customers fairly, courteously, and with dignity.
• Model superior customer service
behavior for all interactions with customers and employees.
• Be prompt and
available for flexible scheduling.
• Maintain up to date technical
qualification and training completing all training programs assigned by the
Sales Manager.
• Have a
commitment to developing a Sales and Service Culture throughout the dealership.
Qualifications
& Job Requirements
• Superior communication and
customer service skills.
• Ability to get
along with a broad customer base and co-workers.
• Knowledge and experience with
Harley-Davidson motorcycles and other products sold by the dealership, or the
demonstrated ability to quickly learn them.
• Current, valid
motorcycle license with clean driving record.
Physical Demands
• Occasionally required to bend,
stoop, crouch, and reach.
• Occasionally
requires the ability to lift 20 or more pounds of material.
• Occasionally
requires the ability to ride, balance and push up to a 1000 pound motorcycle.
• Frequently requires the ability
to stand and move about the dealership throughout work shift.
Working
Conditions
• The noise level in the work
environment is usually moderate.
• Frequently works near moving
vehicles.
• Occasionally, exposed to exhaust
fumes or airborne other particles.